Return & Refund Policy
Effective Date: September 2026 | Merchant: Ruby Garments Udyog Enterprises (Proprietor: Pappu Singh) | Office: Townhall, Gorakhpur - 273001, UP, India
🚫 1. Strict Non-Refundable & No Return Policy
At Ruby Wardrobe (operated by Ruby Garments Udyog Enterprises, owned by Mr. Pappu Singh), all items are manufactured and supplied directly from our textile production facilities at heavily subsidized factory-direct wholesale pricing.
Due to hygiene standards for personal apparel, high-turnover seasonal drops, and transparent subsidized pricing, WE OPERATE A STRICT NON-REFUNDABLE AND NON-RETURNABLE POLICY. Once an order is confirmed and dispatched from our facility, all sales are considered 100% final.
2. Policy Scope & Applicable Categories
This non-returnable policy applies to all apparel categories offered on our platform, including:
- Heavyweight 240 GSM Oversized Streetwear Graphic Tees
- Bio-Washed Classic Honeycomb Pique Polo T-Shirts
- Resort Cuban Collar Linen & Cotton Casual Shirts
- Japanese Selvedge Denim Jeans & 6-Pocket Tactical Cargos
- Brushed Fleece Winter Hoodies & Sweatshirts
- Discounted Combo Multipacks & Clearance Bundles
3. Quality Assurance & Pre-Dispatch Multi-Check
To maintain utmost customer satisfaction under our final-sale model, every individual garment undergoes a stringent 3-tier inspection protocol:
- Fabric Density & GSM Verification: Ensuring promised weight and knit integrity.
- Dimensional & Sizing Accuracy: Checked against official brand size specs.
- Zero-Stain & Seam Strength: Complete checking of buttons, zippers, and collar ribs.
4. Cart & Purchase Limits
To prevent unauthorized bulk reselling and preserve retail availability for individual consumers, cart orders are restricted to a maximum of 5 units per design variant and a maximum of 10 total items per order.
5. Inquiries & Damaged in Transit Claims
In the rare circumstance of a wrong package dispatch or physical transit damage, customers must submit an uninterrupted unboxing video recorded from the sealed parcel state within 24 hours of delivery to our grievance officer.
Email: support@neoclare.com
WhatsApp / Phone: +91 98765 43210
Registered Office: Townhall, Gorakhpur - 273001, Uttar Pradesh, India